Why does the
game take up the whole screen?
My Chat window is too small.
I can't read my Chat!
What does 'Pages' mean?
How can I check my game history?
Can I fund without leaving the game?
I was disconnected, am I still in the
game?
How do I buy cards?
I have a bingo, but don't seem to have
a Bingo button!
How do I know how many players are in
the game?
What does "XX balls to bingo"
mean?
Can I play Scratchers and Bingo?
What is the 'Schedule' button?
How will I know if I'm close to winning?
How do I get Help?
I have no sound!
I'm having trouble with the download!
How many cards can I play?
How much does each game cost to play?
How is the prize money determined?
How many people will I be playing with?
Can I chat with other players?
What is Bonus money?
So what happens if I have a bingo?
Hey, what happened? I got bingo, but
only half the shown prize amount!
How much can I win?
Yea me! I just won a Jackpot!!! Now
what?
How do I withdraw my winnings?
Promotional Bonuses.
This sounds great!!! Is it legal?
Oh no! I'm having technical trouble!
What do I do?
If you want a smaller screen, there are two ways to
do this:
- Go to the options screen, click on settings
and take the tick out of the 'full screen mode' option.
- Change the resolution setting on your
computer via the Control Panel.
The chat window can be sized just like a regular program
window. Just grab the edge or corner with your mouse
cursor and drag it out.
Below the list of players in the room you will see a
plus and minus sign.
If you click on the '+' sign, you can increase the size
of the font. If the font size is too big, click the
'-' sign until you have a font that is comfortable for
you to read.
This feature allows you to see ALL cards purchased for
each game. You can view up to 27 cards per page. If
you have purchased more than 27, simply click on the
next page to view more of your cards.
By clicking on the game history button you can instantly
see games you have played previously without having
to leave the game or open a separate browser.
Yes, by clicking on the 'Cashier' button you can easily
deposit to your account without leaving the game you
are playing. This means you can quickly and easily make
a deposit without missing out on any of the action.
You sure are, and when you return, your cards will also
remain until the current game finishes. Ruby Bingo does
not allow you to lose your cards or wagers for any game
you have purchased cards for. The card manager will
automatically play your cards through any disconnection,
your end or ours.
If you want to buy cards for the next game, the simplest
way is to go to the "Next Game" information box
in the bottom right hand corner of
the game screen. Here you can see all details of the
next game and select the number of cards you want to
buy.
If you want to Pre-Buy for
forthcoming games, you can do so for
up to 135 games in advance. By
clicking
on
the
'Buy
Cards'
tab
you
can
buy cards
for upcoming games, or select extra cards for your
favorite patterns or special games. Just find the
game you want and click on the "Buy" button at the
left hand side. The "Buy Cards" window will open giving
you full information on that game plus any promotions
that apply. Just choose the number of cards and click
"Buy". You can also choose to buy ahead in this window
by selecting the number of games you wish to buy ahead
for and then clicking on either the Any Price or Same
Price buttons.
If you choose, you can even
shut down your computer and
your
cards
will
still
play
and any game winnings will automatically be credited
to your account.
There's no need to bash a bingo button, bingo is automatically
called for you.
Just click on the 'Buy Cards' tab to see how many players
are in each game.
This shows the number of balls from bingo of the best
card in the game. Don't worry if it's doing better than
you - you can always catch up!
Yes you can. In fact you can play any of our other games
such as Slots, Scratchers and Video Poker while still
playing Bingo. When you click on the "more Games"
button, your screen will switch to the game of your
choice, but your bingo games will continue to play in
the background.
Use this to check for Special games, patterns and events
in the coming days and weeks. If you check here often,
you will never miss out!
Click on the 'Options' tab, and click on 'Sort Cards'.
This will bring your best 3 cards to the main screen.
The borders will change color as you get closer to bingo.
Green = 3 balls away, Blue = 2 balls away, Red = 1 ball
away, Gold = BINGO!
Help is there 24 hours a day, 7 days a week
for your convenience. Just check our homepage on the
'Contact Us' tab for the details.
Be sure your audio settings are enabled on the 'Options'
tab. Also check your computer's audio settings. You
can also choose between a male or female caller.
Please go to our Contacts page and send an email to
the indicated address.
There is a required minimum of 3 cards per game. You
can play up to 135 cards per game if you like!
Most of the time you can find dime and nickel games,
25 cent games and some penny games as well as
many other specials. At
the minimum limit of 3 cards per game, that means you
can play for as little as 3 cents! Of course, you
can
play up to 135 cards if you wish. Ask your Chat Masters,
and watch your email for announcements about our special
games.
And the Jackpots too? Each game's cash prize is based
on the number of cards in play during that game. A
percentage
of the "pot" goes toward the prize for that
game and also towards one or more progressive jackpots.
So, the more folks playing, the greater the prize.
Jackpots
are progressive, except during certain special game
nights where they will be at a set amount.
That will depend, but each game will show how many players
are currently in the game. The next game should have
a similar number. It will vary from the time of day,
to day of the week, to the specials on at the time,
but it's always fun!!
Absolutely!! And that's part of the fun. Come into
the chat room, meet some new friends and play some
of the fabulous Chat Games that have made Ruby Bingo
so famous.
Bonus money is essentially free money, and we'll
give you a lot of it! You can earn Bonuses
when you deposit; by introducing
your friends to our game; by winning contests or
by being in chat and winning our chat games. If you
have both real cash and Bonus funds in your account,
the real
cash will be used first. You cannot withdraw Bonus
money but you sure can buy cards with it and win
real money
that way. Come in and grab some!!! There are specific
rules about Bonus money which you should read and understand.
See
the Bonus Terms.
We make that easy for you. Your cards will change color
as you get closer to the winning pattern. When one of
your cards is 3 calls away from a win, it will turn
green, 2 calls away it will turn blue, 1 call away,
it will turn red and when you have bingo, it will be
gold, and tell you that you have a bingo!! Congratulations!!
You don't have to shout bingo (though you can of course)
the game will do that for you automatically.
From time to time, you will find that another player
is as lucky as you are! In cases where two players both
bingo on the same number, the prize is split between
the two (or more) winning cards. If you needed the same
number to win on 2 cards, and the other player needed
it on only 1, you would get 2/3 of the prize for that
game!!
Our Jackpots are progressive, and most are funded with
at least $1000 to start them off. They increase in
size
with every game played, until someone gets lucky and
wins. We are set up to average one winner every day
at least!! Great odds!! Cash prizes
are won for every game, so how much you win is unlimited.
Go for it!
You have a couple of options here, depending on your
preference. First, you may want to consider leaving
money in your account for future play. Many players
do this, and some go on to play big and win even more.
However, if you would like to make a withdrawal, be
sure to leave enough in your account to allow you
to
play for a few more days while your winnings are wired
to you. Also, remember that any unredeemed bonus money
in your account, or bonus money in your Bonus Reserve,
will be removed when you withdraw. You may want to
make sure that you use these funds first.
To make a withdrawal, click on the Cashier button in
the game. This will take you to a page where you should
select the Withdrawal option. There you will be shown
the different withdrawal methods available to you.
The
Pending Withdraws tab allows you to display the withdrawals
you have requested, but have not been processed yet.
Ruby Bingo waits 4 business days before processing
your withdrawal request. During this time period you
can
use this
option
to cancel your withdrawal request and transfer the
money back into your account.
Ruby Bingo is currently offering the following
Promotional bonuses:
50% Bonus on every
deposit:
We will add 50% in Bonus Dollars to every deposit
you make (minimum $10).
100%
Bonus on first deposit: In addition to the standard
50% Bonus, we will add a further 50% to new accounts.
For full information on other
available bonuses and for Terms and Conditions relating
to bonuses click here.
As an international Internet site, we cannot speak for
every worldwide jurisdiction. Please find out from your
local authorities about their policies on Internet bingo
and abide by what they tell you.
First, check in with the Chat Masters on duty in the
chat room. If they cannot assist or the chat is very
busy, then go to our Info Desk
for more information.
If you have any questions that
are not covered here, please visit our Help
Page!
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